Terms and Conditions for Man And Van Palmersgreen

These Terms and Conditions set out the basis on which Man And Van Palmersgreen provides moving, delivery, and related transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to be clear, practical, and fair, and to explain the rights and responsibilities of both parties in relation to the service.

In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer placing the booking. These terms apply to domestic and commercial removals, single-item transport, loading and unloading support, and other agreed man and van services. They should be read together with any quotation, booking confirmation, or written agreement supplied for the job.

A booking for man and van services is only confirmed once we have accepted the job details and, where required, received any deposit or advance payment. Quotations are normally based on the information provided by you, including the collection and delivery addresses, access conditions, volume of goods, item descriptions, and any additional requirements such as stairs, dismantling, waiting time, or parking restrictions. If the information changes before the job starts, we may revise the quotation or the scope of service.

Booking Process

When you request a booking for Man And Van Palmersgreen, you must provide accurate and complete information. This includes the nature of the items to be moved, any unusually heavy or fragile goods, estimated access requirements, and any time restrictions that may affect performance. We may refuse or amend a booking if the job appears unsafe, unlawful, or materially different from the original description.

We will usually confirm the booking by text, email, or other written method once the main details have been agreed. The booking confirmation will normally set out the date, time window, service type, and price basis. It is your responsibility to review the confirmation carefully and notify us promptly of any errors. If you ask for extra services on the day, those services may be charged separately.

As part of the booking process, you must ensure that the pickup and delivery locations are reasonably accessible for the vehicle and crew. You should also make sure that parking, permits, access codes, lift reservations, or building rules are arranged in advance where needed. Delays caused by missing access arrangements may result in waiting charges, rebooking fees, or cancellation charges.

Payments

Payment terms depend on the nature of the job and the quotation issued. Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require a deposit, pre-authorisation, or full advance payment for certain jobs, including larger moves, high-value transport, or work booked at short notice. A booking may be suspended or cancelled if payment conditions are not met.

Prices may be quoted as a fixed fee, an hourly rate, or a combination of both. Where an hourly rate applies, the charge may include time spent travelling between agreed locations, loading, unloading, waiting, and any unavoidable delays caused by access or customer instructions. Any parking fees, tolls, congestion-related costs, or third-party charges that we pay on your behalf may be added to the final invoice if not already included.

You must settle all outstanding sums in full without deduction, set-off, or counterclaim unless required by law. If payment is late, we may charge reasonable costs incurred in recovering the debt, including administrative costs and applicable interest where permitted. Title to any goods or materials supplied by us does not pass until all sums due for the relevant service have been paid in full.

Cancellations and Amendments

You may cancel or amend a booking by giving notice as early as possible. Cancellations received after a booking has been confirmed may be subject to a charge based on the time reserved, staff allocated, vehicle scheduling, and any non-recoverable costs already incurred. The closer the cancellation is to the scheduled time, the more likely a cancellation fee will apply.

If you need to change the date, time, location, or job description, we will do our best to accommodate the request, but we cannot guarantee availability. Any change may affect the price and service plan. Where we have already committed crew, vehicle time, or subcontracted resources, you may remain responsible for those costs if the change is not accepted or if the revised booking cannot proceed.

We may cancel or reschedule a booking if circumstances beyond our reasonable control make it impossible or unsafe to carry out the work. This may include severe traffic disruption, vehicle breakdown, adverse weather, lack of access, incomplete job information, unsafe premises, or breach of these terms. Where possible, we will notify you promptly and offer an alternative date or suitable adjustment.

Service Standards and Customer Responsibilities

You are responsible for ensuring that items are properly packed, labelled, and prepared unless we have agreed to pack or wrap them as part of the service. Boxes should be sealed securely, and fragile items should be protected appropriately. We are not responsible for damage resulting from inadequate packing, overfilled containers, unsecured lids, or hidden defects in items supplied by you.

You must ensure that goods handed to us are lawful to transport and do not include prohibited, dangerous, or restricted items unless we have expressly agreed otherwise and such transport is lawful. This includes items that may pose safety risks, leak, contaminate other goods, or require specialist handling. If such items are discovered during loading, we may refuse to move them and may charge for time already spent.

Where man and van services involve entry to your property, business premises, or communal areas, you must make sure they are safe, reasonably clear, and suitable for the work. We are entitled to refuse to carry out work in conditions that are unsafe, unsanitary, or likely to cause damage. You remain responsible for securing pets, keeping children away from operational areas, and protecting floors, walls, and fixtures where necessary.

Liability

We will use reasonable skill and care in delivering the service. However, our liability is limited to losses caused directly by our negligence, breach of contract, or failure to perform the service with reasonable care and skill. We do not accept responsibility for indirect, consequential, or purely economic losses such as loss of profits, loss of opportunity, or business interruption, except where liability cannot lawfully be excluded.

We are not liable for damage caused by pre-existing defects, unsuitable packaging, hidden weakness, ordinary wear and tear, or incorrect information supplied by you. We are also not liable for items packed by you unless the damage was caused by our negligence. Where goods are moved through tight spaces, narrow stairways, or awkward access points at your request, any resulting minor marks or scuffs may fall outside our responsibility if reasonable care has been exercised.

Our total liability for any claim arising from a single booking will be limited to the amount paid, or payable, for that specific service, except where the law provides otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law.

Claims for Loss or Damage

If you believe that goods have been lost or damaged during the service, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after completion of the job. Claims should include a description of the item, the nature of the issue, and any available supporting evidence. Failure to raise a claim promptly may make it difficult for us to investigate effectively.

Where a claim is accepted, we may choose to repair, replace, or compensate for the affected item at our discretion, subject to the limits of liability set out in these terms. Any valuation you place on goods should be reasonable and should reflect actual market value or repair cost, not sentimental value. We may request proof of ownership, condition, purchase value, or repair quotation before assessing a claim.

You must not dispose of, repair, or alter any damaged item before we have had a fair opportunity to inspect it or receive evidence, unless doing so is necessary to prevent further damage or comply with safety requirements. If a claim is rejected, our decision will be explained in writing where practical, and your statutory rights will not be affected.

Waste Regulations and Unwanted Items

Where the service includes removal of unwanted items, rubbish, or waste, you agree that all waste will be described accurately and separated from goods intended for transport where possible. We will only handle waste in accordance with applicable UK waste management legislation, and only where the service has been expressly agreed. We may refuse waste that is hazardous, contaminated, or otherwise unsuitable for collection.

You must not ask us to dispose of items in a way that would breach waste carrier, duty of care, or disposal regulations. Any waste transferred by us must be lawful for transport and disposal, and you may need to provide information about the contents or source of the waste. We may ask questions to ensure compliance with environmental requirements, and you must give truthful and complete answers.

If waste is collected as part of the job, you remain responsible for ensuring it is not mixed with items that require special handling, such as electrical equipment, chemicals, sharp objects, or materials that may be classified as controlled waste. If we discover that waste has been misdescribed or improperly presented, we may refuse collection, charge additional fees, or end the booking without liability for delay.

Delays, Access Issues, and Force Majeure

We will aim to attend within the agreed time window, but arrival times are estimates unless otherwise stated. Traffic conditions, road closures, weather, accidents, customer delays, and loading complexity may affect timing. Reasonable waiting time may be charged where delays are caused by you, your representatives, or your premises.

If access is restricted, unsafe, or unavailable when we arrive, we may have to reschedule, reduce the scope of work, or charge for wasted attendance. This includes situations where lifts are unusable, parking is unavailable, or items cannot be removed because they were not prepared in time. Any resulting delay may not be treated as a breach by us if it arises from circumstances outside our control.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, industrial action, fire, flood, accidents, public authority restrictions, or severe disruption to transport networks. If such an event occurs, we will take reasonable steps to minimise the impact and resume the service as soon as reasonably practicable.

General Provisions

These terms constitute the entire agreement between you and us in relation to the booking, unless otherwise stated in writing. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right.

We may update these terms from time to time to reflect changes in law, operational practice, or service requirements. The version that applies to your booking will be the version in force at the time the booking is accepted, unless a change in law requires otherwise. Any variation must be agreed in writing or clearly confirmed as part of the booking process.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are booking on behalf of a business, different rights or obligations may apply under business-to-business arrangements, but the core service principles, payment obligations, and liability limits in these terms will still govern the booking unless expressly varied.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. If any dispute arises out of or in connection with the service, the parties agree to first try to resolve the matter amicably and in good faith. If a dispute cannot be resolved informally, it may be referred to the courts of England and Wales, which will have exclusive jurisdiction unless mandatory law provides otherwise.

By confirming a booking with Man And Van Palmersgreen, you acknowledge that you have read, understood, and agreed to these terms. You also acknowledge that the service is provided on the basis of the booking information supplied by you, and that accuracy, access, lawful waste handling, and timely payment are essential to successful completion of the work.

These terms are designed to support a professional, transparent, and lawful service arrangement for man and van transport in the UK.