Man and Van Palmers Green Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Palmers Green provides man and van, removal, transport and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation that orders or receives services from Man and Van Palmers Green.

Services means any man and van, removal, transport, loading, unloading, packing, unpacking, or related services provided by Man and Van Palmers Green.

Goods means the items, belongings or materials that are the subject of the Services.

Vehicle means any van or other vehicle used to perform the Services.

Contract means the agreement between the Customer and Man and Van Palmers Green for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Palmers Green provides man and van and removal services for domestic and commercial customers, including local moves, small-scale relocations, light haulage, and transport of household or office Goods within the UK. The exact scope, including date, time, location and type of Service, will be agreed at the time of booking and confirmed by Man and Van Palmers Green.

Any additional services requested on the day of the move, such as extra stops, additional labour, waiting time or changes of destination, will be subject to availability and may incur additional charges.

3. Booking Process

The Customer may request a quote by providing accurate information about the Goods, access conditions, addresses, dates and any special requirements. Quotations are based on the information supplied and are subject to change if that information is incomplete or inaccurate.

A booking is only confirmed when Man and Van Palmers Green has accepted the Customer's request and the Customer has agreed to these Terms and Conditions. In some cases, a deposit may be required to secure the booking. Where a deposit is requested, the booking will not be confirmed until the deposit has been received.

The Customer is responsible for checking that all details provided in the booking confirmation are correct, including addresses, contact details, dates, times and any specific instructions. Any errors should be notified as soon as possible, and Man and Van Palmers Green may amend charges accordingly.

4. Customer Responsibilities

The Customer must:

Ensure that adequate and accurate information is provided about the Goods, including their approximate volume, weight, value and any fragile or special items.

Ensure that sufficient parking is available for the Vehicle at all collection and delivery addresses, and obtain any required permits in advance where applicable.

Ensure that the premises are safe and accessible, with clear paths for removal of Goods, including access to lifts, stairways and loading areas.

Be present or represented at the collection and delivery addresses to provide instructions and sign any required paperwork.

Properly pack and secure all Goods, unless the Customer has agreed with Man and Van Palmers Green that packing services will be provided as part of the Services.

Comply with all relevant laws and regulations relating to the Goods, including waste regulations, hazardous materials rules and customs requirements where applicable.

5. Quotations and Pricing

Unless otherwise stated, quotations are estimates based on the information supplied by the Customer. Pricing may be by the hour, by fixed fee, by distance, by volume or by a combination of these, as communicated to the Customer at the time of booking.

Quotations do not include parking charges, tolls, congestion charges, ferry costs, charges for waiting time beyond what has been agreed, packing materials, dismantling or reassembly of furniture, disconnecting or reconnecting appliances, or removal of doors, windows or fixtures, unless explicitly agreed in writing.

Man and Van Palmers Green reserves the right to adjust pricing where:

(a) the Customer has provided incorrect or incomplete information;

(b) access conditions are significantly worse than described;

(c) additional services are requested or required on the day;

(d) delays occur that are beyond the reasonable control of Man and Van Palmers Green.

6. Payments

Payment terms will be confirmed at the time of booking. Man and Van Palmers Green may require a deposit in advance and the balance on completion of the Services, or full payment in advance, depending on the nature and size of the job.

Payment must be made by an accepted method as notified to the Customer in advance. All payments are due on the dates agreed, without set-off or deduction.

If payment is not received on time, Man and Van Palmers Green reserves the right to:

Withhold delivery of Goods until full payment has been received.

Charge reasonable interest and administrative fees on overdue sums in line with applicable UK law.

Refuse to carry out further work for the Customer until all outstanding sums have been settled.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to Man and Van Palmers Green. The following cancellation terms generally apply, unless otherwise stated at the time of booking:

If the Customer cancels more than 7 days before the scheduled start of the Services, any deposit paid may be refundable, subject to reasonable administrative charges.

If the Customer cancels between 7 days and 48 hours before the scheduled start, Man and Van Palmers Green may retain part or all of the deposit to cover lost booking time.

If the Customer cancels less than 48 hours before the scheduled start, or fails to be present without notice, Man and Van Palmers Green may charge up to 100 percent of the quoted price.

Any amendment to dates, times, addresses or the scope of work is subject to availability and may result in revised pricing. Man and Van Palmers Green will endeavour to accommodate changes but cannot guarantee availability, especially at short notice.

8. Access, Parking and Delays

The Customer is responsible for arranging suitable parking and access for the Vehicle at all locations. Any parking fines, penalties or charges arising from inadequate arrangements may be charged to the Customer.

Delays caused by factors outside the control of Man and Van Palmers Green, including but not limited to traffic conditions, road closures, weather, waiting for keys, incomplete packing, or restricted access, may incur additional charges, typically based on the hourly rate agreed at the time of booking.

Man and Van Palmers Green will take reasonable care to arrive at the agreed time, but time slots are approximate. Man and Van Palmers Green is not liable for consequential losses arising from delay, such as missed appointments, lost earnings or additional accommodation costs, except where such losses cannot lawfully be excluded.

9. Goods Not Accepted for Removal

Unless expressly agreed in writing, Man and Van Palmers Green will not accept responsibility for the removal or transport of:

Hazardous, illegal or dangerous items, including explosives, flammables, corrosives, gas cylinders, chemicals and biohazards.

Live animals or plants that require special conditions.

Valuables such as cash, jewellery, watches, precious metals, securities, important documents, collections, antiques of high value, or irreplaceable items.

Perishable items requiring refrigeration or temperature control.

The Customer must not include such items among the Goods unless expressly agreed. If such items are carried without prior agreement, they are transported strictly at the Customer's risk and may be removed or disposed of without liability.

10. Waste Regulations and Disposal

Man and Van Palmers Green complies with applicable UK waste and environmental regulations. The Services do not automatically include waste collection or disposal. Where removal of unwanted items, rubbish or waste is requested, this will be subject to separate agreement and pricing.

The Customer must not request Man and Van Palmers Green to dispose of waste unlawfully, including fly-tipping or disposal without the proper licences or documentation. Man and Van Palmers Green reserves the right to refuse to carry or dispose of any item where doing so may breach waste regulations or other legal requirements.

Where Goods are designated by the Customer for disposal, they become waste, and Man and Van Palmers Green will handle them in accordance with relevant laws. The Customer remains responsible for the nature of the items provided for disposal and must not include hazardous or prohibited materials.

11. Packing and Customer-Loaded Goods

Unless packing services are expressly included in the booking, the Customer is responsible for adequately packing and protecting the Goods, including fragile items, glass, electronics and furniture. Man and Van Palmers Green is not liable for damage resulting from poor or inadequate packing by the Customer.

If the Customer loads the Vehicle personally or with their own helpers, any damage caused by such loading, or by insecurely packed items, is the responsibility of the Customer.

12. Liability and Insurance

Man and Van Palmers Green will exercise reasonable skill and care in handling and transporting the Goods. However, liability for loss or damage is subject to the following limitations:

Man and Van Palmers Green is not liable for loss or damage arising from inherent defects, pre-existing damage, inadequate packing by the Customer, normal wear and tear, or changes in atmospheric or climatic conditions.

Man and Van Palmers Green is not liable for indirect or consequential loss, such as loss of profit, loss of business, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law.

Any liability for loss or damage to Goods, where established, may be limited to the reasonable cost of repair or replacement, up to a maximum amount per job or per item as may be advised to the Customer prior to the Services. Customers are encouraged to arrange their own additional insurance cover if the standard limits are insufficient for their needs.

The Customer must notify Man and Van Palmers Green in writing of any visible loss or damage as soon as reasonably possible, and in any event no later than 7 days after completion of the Services. Failure to notify within this period may affect the ability to investigate and process any claim.

13. Exclusions of Liability

Man and Van Palmers Green will not be liable for:

Loss or damage arising from acts or omissions of the Customer or any person acting on the Customer's behalf.

Loss or damage to items that Man and Van Palmers Green has specifically advised the Customer not to include in the consignment.

Damage to property where the Customer has insisted on work being carried out against the advice of Man and Van Palmers Green, including manoeuvring Goods through tight spaces or removing doors and fixtures.

Loss or damage due to events beyond reasonable control, including but not limited to acts of God, adverse weather, strikes, lockouts, civil disturbances, road closures, accidents or mechanical breakdowns that could not reasonably have been prevented.

14. Customer Indemnity

The Customer shall indemnify and keep indemnified Man and Van Palmers Green against any claims, costs, damages, fines or expenses arising from:

The Customer's breach of these Terms and Conditions.

Any inaccuracy in the information provided by the Customer.

The inclusion of hazardous, illegal or prohibited items among the Goods.

Any parking fines or penalties incurred as a result of inadequate parking arrangements requested or permitted by the Customer.

15. Complaints

Man and Van Palmers Green aims to provide a professional and reliable service. If the Customer has any concerns or wishes to make a complaint, they should do so as soon as possible, providing full details of the issue, dates, locations and any supporting evidence.

Complaints should normally be submitted within 7 days of the completion of the Services. Man and Van Palmers Green will investigate and aim to respond within a reasonable time. This complaints process does not affect any statutory rights the Customer may have under UK law.

16. Termination

Man and Van Palmers Green may terminate the Contract or suspend the Services immediately if:

The Customer fails to pay any amount due on time.

The Customer is in material breach of these Terms and Conditions and, where the breach can be remedied, fails to do so within a reasonable period after being requested.

There is reason to believe that continuing to provide the Services would be unsafe, unlawful, or may cause damage to property or reputation.

On termination, the Customer shall pay for all Services performed up to the date of termination, together with any applicable cancellation or other charges.

17. Data Protection and Privacy

Man and Van Palmers Green will collect and process personal information from the Customer for the purpose of providing the Services, managing bookings, handling payments and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.

By making a booking, the Customer consents to the use of their personal information for these purposes. Man and Van Palmers Green will not sell personal data to third parties and will only share it where necessary to provide the Services or to meet legal or regulatory requirements.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except where consumer legislation permits the Customer to bring a claim in another competent jurisdiction.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No waiver by Man and Van Palmers Green of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the parties and supersede all previous discussions, correspondence or understandings regarding the Services.

Man and Van Palmers Green reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to the Contract for that booking.



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We are fully confident that you will be more than happy with our wonderful man and van services. They are cheap, easy and more or less completely stress-free. If you live in the N13 area, you should consider opting for our man and a van service. Nobody wants to pay over the odds for their move and we wouldn’t expect you to. Get in touch today and speak to our office staff about your needs. We’ll help you as much as we can and offer you all the guidance you may require. Plus, you’ll get a free estimate! Hire man and van Palmers Green service today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Palmers Green Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 212 Hedge Ln
Postal code: N13 5DA
City: London
Country: United Kingdom

Latitude: 51.6191540 Longitude: -0.0903500
E-mail:
[email protected]

Web:
Description: Those who once called us have never regretted doing this. Our professional moving company is absolutely unrivalled all over Palmers Green, N13.
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